Delivery Manager with Telecom/BSS experience

Meet your recruiter Daria Kovtun

daria.kovtun@intellias.c...

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Vacancy details

Management

Delivery Manager

Ukraine

Remote

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Responsible and for services delivery of all operational services per defined KPIs , SLAs, and other contractual requirements, and is the subject matter expert for Operations Management.

Hold responsibility for introducing account-centricity for running smooth operations around integration, services delivery, quality, change, communication, risk, and crisis management.

What project we have for you

Let’s connect people globally! With a first-class team of engineers, Intellias provides and supports top-level services in the telecom sector all over the world. Join in and be among those who create the future of communications!

What you will do

Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience).
Managerial experience (direct and matrix)
Experience in global IT companies – an advantage
Hands on experience with ITIL process is a plus
Experience with monitoring and logging tools (e.g., Prometheus, ELK stack, Grafana).
Proficiency in English communication, both written and verbal.

What you need for this

8+ years of experience
3+ years of experience in the Telecom domain
In-depth applied knowledge of operations management concepts, practices, and procedures in the communications industry.
Ability to manage the overall client’s operational scope, ensuring continuous and effective services are provided per KPIs, SLAs
Collaborate with cross-functional teams to implement Production Management practices
Accountable for meeting quality objectives. Leads continuous improvement via Root Cause Analysis, Lesson Learned, and Prevention processes.
Planning and enabling 24/7 support for client’s operational scope to ensure the highest standards of availability, resilience, integrity, security, and performance required by our business systems.
Ability to lead complex and critical issues in production till resolution.
Strong problem-solving skills and the ability to work effectively in fast-paced environments.
Must have the ability to see the full end-to-end picture, including impact on the customer.
Ensure effective and engaged teams by providing ongoing guidance and mentorship to ensure attainment of full operational objectives.
Build credibility and relationships, and maintain communication with stakeholders at multiple levels
Lead to resolve escalations with respect to smooth operations.
Lead the root cause preparation for production incidents with the technical teams and the review with all stakeholders.
Participate in the CAB review meetings and communicate the planned business impact.
Maintain the traceability matrix between production incidents, associated defect fixes, and planned deployment/release dates.
Strong problem-solving skills and the ability to work effectively in fast-paced environments.

Familiarity with any similar Business Support System (BSS).
Familiarity with containerization tools like Docker and container orchestration tools like Kubernetes.
Practical experience with Unix / Linux Scripting

What it’s like to work at Intellias

At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.
We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.