Ticket Coordinator (Error Manager)

Vacancy details
OTHER
OTHER
OTHER
Germany
Office

Drivers of change, it’s your time to pave new ways. Intellias, a leading software provider in the automotive industry, invites you to develop the future of driving. Join the team and create products used by 2 billion people in the world.

What project we have for you

We are currently looking for skilled and a responsible Ticket Coordinator to join our team for the new project involving field testing of a pre-production prototype car with a new-generation In-Vehicle Infotainment (IVI) system. As a Ticket Coordinator, you will be working closely with a manual Quality Assurance (QA) team that will be responsible for testing the IVI system’s functionality and performance. As Ticket Coordinator, you’ll be responsible for managing ticket backlog, and creating tickets after test drives, you’ll be a bridge between the nightly test drive team and the development team.

What you will do

  • Create tickets in the client ticket management system.
  • Assign the created ticket to the proper Functional Owner.
  • Supervise tickets created through the lifecycle.
  • Support management & engineering team.
  • Check and keep track of KPI metrics for ticket processing and highlighting when the threshold passed.
  • Report to results to Senior Management.
  • Perform process updates if needed.
  • Communicate with the client.
  • Lead and track the meetings between the teams(agenda, meeting minutes).

What you need for this

  • Experience with Quality Assurance.
  • Experience acting as Ticket Coordinator or similar position.
  • Experience with Automotive projects.
  • Understanding of SDLC and testing theory.

Nice to have:

  • Power BI knowledge.
  • Project management expertise.
  • Audi driver’s license or training recognized by Audi AG.

What it’s like to work at Intellias

At Intellias, where technology takes center stage, people always come before processes. We’re dedicated to cultivating a tech-savvy environment that empowers individuals to unlock their true potential and achieve extraordinary results. Our customized benefits not only prioritize your well-being but also charge your professional growth, making this opportunity an ideal match for tech enthusiasts like you.

At Intellias, we are committed to being an equal opportunity employer, fostering equity, diversity, and inclusion. We welcome and celebrate the differences of all qualified applicants. Join Intellias for a career where your unique perspectives are not only valued but crucial to our success.

Have not found the most
suitable position
yet?

Leave your resume and we will select a cool option for you.
Good news!
Link copied
Good news!
You did it.
Bad news!
Something went wrong. Please try again.