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Vacancy details

Management

Delivery Manager

Senior Delivery Manager

Poland

Remote

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Make retail great again through the power of technology! Intellias helps retailers provide consistent and customer-centric shopping experiences across all channels with disruptive retail tech solutions. Get on board and make your own contribution to the industry!

What project we have for you

With great experience come great projects. Just imagine: you can develop a product that should completely change the business of one of the world’s largest companies!

Our client is an innovative global company from the Fortune 500. Consumer Goods Producer and Retailer with headquarters in Switzerland that sells its products in 130 countries. Intellias mission is to support its strategy and efforts in the Digital and eCommerce space.

A newly conceptualized Digital Eco System is comprised of a set of capabilities including an online shop & website, linking online & offline, customization & personalization, engagement & membership, digital products & services.

To manage 1-2 managed delivery projects

What you will do

Program Management. Managing a set of Projects which are linked to one another, in a sequential manner to attain the combined benefit. Including but not limited to managing inter-dependencies between projects, ensuring resource capacity and availability, and achieving program-level goals.
Sales, Marketing & Account Management:
Conducting Presale. Leading pre-sales execution from the delivery side and in close cooperation with Sales & Marketing, Account Management
Account Management. Managing client relationships and proactively working on up- and cross-sales with the Account Manager (if assigned) or individually (for clients w/o the Account Manager assigned).
Contract Management. Designing and negotiating SoW with clients according to MSA conditions.
Organization, Operations & Performance Management:
Supervising New Engagement Onboarding. Close work with a dedicated Project Manager, Account Manager, and Presales team aimed at smooth onboarding of new Engagement into the company.
Delivery Unit Performance Management. Making sure that the portfolio of projects within a given unit performs according to the company expectations (KPIs): CSAT, Revenue, margin (GM, CM), E-RETs, and employee attrition.
Delivery Unit Financial Management (includes Budget Management). Planning, organizing, directing, controlling, and forecasting the financial performance including utilization of funds of the Delivery Unit.
Delivery Unit Risk Management. Defining and managing risks of a Unit. Monitoring the risks of the Projects that belong to the Delivery Unit.
Delivery Unit Resource and Operations Management. Ensuring there’s everything that is required for the Delivery Unit to operate and deliver value to the client within each project.
Talent Management:
Staffing Talents. Hiring talents into one’s organization using internal and external channels based on project staffing plan. Being an escalation point in case of any difficulties in staffing.
Onboarding Talents. Ensures the onboarding process quality and that external and internally hired employees are onboarded into the project in the most effective and efficient way.
Developing Talents. Ensuring all the team members have their talents developed in the most effective and efficient way, is mutually beneficial for both the employee and the company.
Managing Talents Compensation. Effectively implementing employee compensation management according to the company policies.
Motivating & Retaining Talents. Working closely with employee satisfaction and retention indicators, as well as handling employee performance issues.
Releasing Talents. Releasing employees once the need in the project is reduced (in case of budget cuts, end of assignment, client request), or in case of forced rotation due to business needs, or low performance.

What you need for this

6+ years of experience working in consulting or outsourcing account/delivery management
Experience in managing an organization of 35+ people
4+ years of project management experience
Experience in staffing, project scheduling, risk and change management, effort estimating, software engineering practices, and improving team velocity
Strong understanding of SDLC and methodologies
Ability to establish solid working relationships with clients
Excellent communication, presentation, and planning skills are necessary
Exceptional organizational, leadership, and stakeholder management skills
Self-motivated, multitasking, result-oriented a quick thinker-doer
Advanced level of writing and verbal English

What it’s like to work at Intellias

At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.
We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.