MS Dynamics 365, Power Automate Expert

Meet your recruiter Daniela Riabova

daniela.riabova@intellia...

https://www.linkedin.com...

Vacancy details

CRM Engineering

CRM Engineer (MS Dynamics)

Principal

Bulgaria,

Colombia,

Croatia,

Poland,

Portugal,

Spain,

Ukraine

Remote

Apply now

Refer a friend now

Dive deep into Digital! For 20 years Intellias has been developing top-tier digital solutions for the world’s leading companies, keeping them in line with the latest technology trends. Join in and provide innovations for the future!

What project we have for you

Our client is a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index and employs approximately 15K coworkers.

What you will do

Lead Technical Design & Implementation: Drive technical design sessions and oversee the implementation of D365 Contact Center solutions.
Architectural Expertise & Integration: Collaborate with Solution Architects to design integrations with backend systems and external services, ensuring alignment with D365 CE architecture and Dataverse.
Technical Leadership & Mentorship: Guide and mentor development teams to deliver high-quality, reusable, and maintainable code; review code for compliance with best practices and enterprise standards.
Troubleshooting & Issue Resolution: Diagnose and resolve complex technical issues proactively, ensuring system stability and performance.
DevOps & ALM Practices: Contribute to CI/CD pipelines and Application Lifecycle Management (ALM) best practices to streamline deployments and maintain operational excellence.
Oversight of Key Components: Provide technical oversight on D365 Customer Service Case Management, Unified Routing, channel configurations (voice, chat, social, email), and Power BI dashboards.
Act as a dual-role Developer / Product Owner by translating business needs into clear user stories, prioritizing the backlog, and ensuring delivered solutions meet both technical and product objectives.
Collaborate closely with business stakeholders and end users to gather feedback, validate requirements, and continuously align the solution with user needs.

What you need for this

Lead technical design sessions and own the implementation of D365 Contact Center solutions.
Knowledge of core D365 CE architecture and Dataverse is a plus
Microsoft Copilot Studio and Virtual Agents is a plus
Knowledge and understanding and experience with Azure Communication Services is a plus
Collaborate with Solution Architects to design integrations with backend systems and external services.
Guide and mentor development teams to deliver high-quality, reusable, and maintainable code.
Review code and ensure alignment with best practices and enterprise standards.
Troubleshoot complex technical issues and provide proactive resolutions.
Provide technical oversight on key components such as:
–D365 Contact Center
–D365 Customer Service Case Management
–Unified Routing, Workstreams
–Channel configuration and custom channel integration (voice, chat, social, email)
–Fabric and Power BI (semantic data modeling, creating/building custom dashboards/views)
Experience working directly with stakeholders to gather requirements, define acceptance criteria, and prioritize work.
Strong product mindset with the ability to balance user value, technical constraints, and delivery timelines while remaining hands-on in development.
Contribute to DevOps processes, including CI/CD pipelines and ALM best practices are nice to have.

What it’s like to work at Intellias

At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.
We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.