Head of Revenue Data Operations and Enablement

Responsibilities:

 1. Revenue Data Hygiene Management:

• Ensure accurate and timely data capture and integration from various sources.
• Ensure data completeness and consistency through continuous quality checks.
• Develop and implement data quality (hygiene) standards, instructions, and processes to enhance the reliability of revenue-related data.
• Ensure compliance with company policies and regulations related to revenue operations.

 2. Revenue Tools and Systems:

• Evaluate and drive implementation of the technology stack that supports revenue-generating functions (sales, service, marketing).
• Act as a product owner for revenue-related tools.
• Manage the corporate CRM system: implement modifications according to business needs; create / change fields, workflows, controls, and filters; modify/upgrade UI configuration, etc.
• Manage other revenue-related systems, like LI Sales Navigator, telephony, Outreach tools, etc.
• Collaborate with IT and relevant stakeholders to ensure seamless integration and optimal functionality of revenue tools.
• Onboard and train new business users with specific tools.
• Manage licenses and subscriptions for revenue-related tools, forecast demand, initiate purchases and payments, and grant access to business users.

 3. Sales Enablement:

• Manage sales onboarding process.
• Manage sales library and ensure quality and structured materials aligned with all content suppliers (Marketing teams, Delivery, Technology office, etc.).
• Create enablement material based on business requests: battle cards, dialogue tools, reminders, etc. 
• Manage business development community and encourage teams to share knowledge and collaborate: boot camps, meetups, and RevOps town halls. 

4. Operational Support:

• Support revenue and other functions according to their inquiries: CRM item registration/update, data extraction and assembling, payment requests, etc.
• Create/update documents on Confluence according to business requests.
• Operational monitoring of the processes: onboarding, offboarding, etc.
• Supervision of operational support workflows to ensure tasks are completed accurately and promptly.

 5. Team Leadership:

• Provide leadership, guidance, and mentorship to the team.
• Set performance goals, conduct regular performance evaluations, and support professional development.
• Collaborate closely with RevOps BPs, Analytics, Finance, Sales, and Service teams to ensure alignment and effective cross-functional communication and to implement process enhancements and best practices.

Required qualifications:

• Bachelor’s degree.
• 3+ years of job experience in the industry or related field.
• Team management experience.
• CRM implementation and maintenance experience.
• Upper intermediate English and other foreign languages will be a plus.
• Strong user of MS Office package.
  * Power BI work experience will be a plus. 

• MS 365 CRM work experience will be a plus.
• Confluence work experience will be a plus.

Skills:

• Superior planning and organisation skills.
• Meticulous attention to detail and a commitment to data accuracy.
• Problem-solving mindset with the ability to adapt to changing requirements.
• Ability to handle multiple responsibilities while maintaining high performance and adhering to tight deadlines.
• Strong communication skills and the ability to collaborate across departments.
• Understanding software engineering services and global technology trends would be a plus.