Data Owner – Customer & CRM Core

Meet your recruiter Karolina Sowa

karolina.sowa@intellias....

https://www.linkedin.com...

Vacancy details

AI/ML Engineering

Data Analyst

Strong Middle

Brazil,

Colombia,

Croatia,

Poland,

Ukraine

Remote

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Our customer is a leading agriculture company helping to improve global food security by enabling millions of farmers to make better use of available resources. Through world-class science and innovative crop solutions, our team of experts in over 90 countries is working to transform how crops are grown

What project we have for you

This is a strategic, business-facing role at the heart of how we are transforming the way clients manage and uses customer data. As we shift towards a more data-driven organisation, the Data Owner for the Customer & CRM Core domain plays a critical role in ensuring that customer data is trusted, well governed, and fit to support grower engagement, marketing, and commercial decisions across 38+ markets globally.

This role is primarily on the business side. You will not be expected to build or maintain data infrastructure — that is the responsibility of the IT and engineering teams who will support you. Your focus is on defining what good looks like for customer data: the standards, the quality, the ownership, and the business rules that govern how data is created, used, and maintained across the organisation.

You will sit within the Federated Governance Council alongside other Data Owners and work closely with the Data Product Hub Center of Excellence, CRM platform teams, regional marketing and commercial leads, and country-level data stewards. A deep understanding of the Salesforce ecosystem is essential — not just as a platform, but as the backbone through which customer relationships and engagement data flow across every market

What you will do

Define and maintain data standards, definitions, and quality rules for the Customer & CRM Core domain across all markets
Act as the primary business decision-maker for your domain — governing data access, quality thresholds, and appropriate usage of customer data
Work closely with Global, Regional, and Local Data Stewards to ensure governance standards are understood, adopted, and consistently applied at every level of the organisation
Apply governance frameworks and standards globally, collaborating with regional teams and Subject Matter Experts (SMEs) to understand the intricacies of how customer data is created, structured, and used in each region and country
Drive alignment on customer data definitions across markets — including grower profiles, contact records, account hierarchies, segmentation models, and engagement history
Collaborate with the Technical Domain Lead, Salesforce platform teams, and IT to ensure customer data products in the Data Product Hub accurately reflect business requirements
Represent the Customer & CRM Core domain in the Federated Governance Council, contributing to cross-domain decisions and standards
Oversee data quality monitoring across the CRM ecosystem — ensuring issues are identified, escalated, and resolved with the right owners at the right level
Lead the onboarding and continuous development of Regional Data Owners and Country Data Stewards within your domain
Contribute to the Data Readiness Assessment (DRA) rollout, ensuring CRM data maturity is accurately measured, reported, and improved over time
Support the broader data-driven transformation agenda by championing good data practices across marketing and customer-facing teams

What you need for this

5 to 8 years of experience in CRM management, customer data, or marketing operations within a large multinational organization
Deep understanding of the Salesforce ecosystem — including Salesforce CRM and Salesforce Marketing Cloud — as a business owner, domain expert, or senior platform user, with the ability to understand how customer data is structured, governed, and flows across markets
Proven ability to apply governance frameworks and standards at a global scale, working collaboratively with regional teams and SMEs to understand the specific requirements and intricacies of each region and country
Strong understanding of customer data concepts — master data management, contact and account structures, grower profiles, segmentation, and multi-channel engagement data
Comfortable driving alignment on data definitions and quality standards across multiple business units and markets
Strong stakeholder management and influencing skills — able to work effectively with both business leaders and technical teams
English proficiency at B2 to C1 level — strong enough to lead discussions and workshops in an international environment
Self-driven and structured — able to manage multiple workstreams across regions and keep progress visible to stakeholders

Will be a plus:

Exposure to data governance frameworks, data mesh, or federated governance models
Familiarity with data catalogue or data quality tools such as Alation or Collibra
Experience with BI tools such as Qlik, Power BI, or Looker
Background in agriculture, crop protection, or FMCG

What it’s like to work at Intellias

At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.
We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.