Data Operations & Support Specialist

Responsibilities:

 1. Data Accuracy and Integrity:

• Ensure accurate and timely data capture and integration from various sources.
• Ensure data completeness and consistency through continuous quality checks and data enrichment.
• Ensure compliance with company policies and regulations related to revenue operations.

 2. Revenue Tools and Systems:

• Configure corporate CRM system: implement modification accordingly to business needs; create / change fields, workflows, controls, and filters; modify/upgrade UI configuration, etc.
• Research new tools’ functionality and support with configuration.
• Process access inquiries for the tools accordingly to the company rules and instructions. 
• Onboard and train new business users with specific tools.

 3. Operational Support:

• Support revenue and other functions accordingly to their inquiries: CRM items registration/update; data extractions and assembling; payment requests, etc.
• Create/update documents on Confluence accordingly to business requests.
• Operational monitoring of the processes: onboarding, offboarding, etc.

Skills:

• Superior planning and organisation skills.
• Meticulous attention to detail and a commitment to data accuracy.
• Problem-solving mindset with the ability to adapt to changing requirements.
• Ability to handle multiple responsibilities while maintaining high performance, adhere to tight deadlines.
• Strong communication skills and the ability to collaborate across departments.
• Understanding software engineering services and global technology trends would be a plus.

Required qualifications:

• Bachelor’s degree.
• 2+ years of job experience in the industry or related field.
• Upper intermediate English and other foreign languages will be a plus.
• CRM maintenance experience will be a plus.
• Strong user of MS Office package.
  * Power BI work experience will be a plus. 

• Confluence work experience will be a plus.