Customer Success Manager

• Maintaining regular, proactive communication with clients to understand and respond to their evolving needs.
• Guiding clients on best practices, offering training, and showcasing features aligned with their business goals.
• Managing virtual customer meetings – including scheduling, preparing agendas, moderating discussions, and documenting outcomes.
• Advising clients on product capabilities in collaboration with our product management team.
• Collecting and sharing client feedback to help shape product and service improvements.
• Configuring customer settings using internal tools to ensure optimal setup and user experience.
• Tracking customer satisfaction through established metrics and using insights to drive continuous improvement.
• Communicating professionally in English, both in writing and speaking.
• Supporting clients in their native language when possible, with translation tools or native speakers available for select markets.

• Proven experience in a Customer Success, Account Management.
• Excellent communication skills in English (C1 or higher – written and spoken).
• Strong interpersonal skills with the ability to build trust and maintain long-term client relationships.
• Solid understanding of business processes and how to align product usage with customer goals.
• Understanding of customer success metrics and KPIs.
• Familiarity with tools like Salesforce, Zendesk, HubSpot, or similar.
• Ability to work across time zones and manage international client relationships.
• Experience managing client meetings, including preparation, facilitation, and follow-up documentation.
• Ability to collect, analyze, and share customer feedback to support continuous improvement.
• Familiarity with customer support tools, CRM systems, or ticketing platforms.
• Self-motivated, organized, and comfortable working in a fast-paced, collaborative environment.

Good to Have:

• Experience working with SaaS products or in the tech/software industry.
• Background in training, onboarding, or user adoption.
• Knowledge of product lifecycle, agile methodology, or collaboration with product teams.