Hardware Asset Management

• Manage hardware assets across the lifecycle, including planning, procurement coordination, receiving, inventory, deployment, assignment, transfer, refresh, reclamation, retirement, and disposal.
• Maintain accurate hardware asset records, including serial number, model, assigned user, location, stockroom, lifecycle status, ownership, and financial information.
• Coordinate receiving, tagging, inventory control, physical audits, stockroom activities, and reconciliation of hardware assets.
• Process asset transfers, returns, recoveries, reassignments, upgrades, and lifecycle exceptions.
• Support laptop refresh, asset reclamation, redeployment, and secure disposal initiatives.
• Investigate and resolve missing, duplicate, unmatched, or inaccurate hardware records.
• Ensure chain-of-custody documentation and asset handling activities align with established policies and control requirements.

Software Asset Management

• Manage software requests, license availability reviews, allocations, assignments, reclamation, and retirement activities.
• Maintain software models, entitlements, installation records, license allocations, contracts, renewals, application ownership, and lifecycle data.
• Monitor software consumption, usage, entitlement positions, compliance status, and optimization opportunities.
• Coordinate software procurement and renewal activities with Procurement, Finance, Vendor Management, application owners, and suppliers.
• Identify unused or underutilized licenses for reclamation, reuse, or cost avoidance.
• Support internal reviews and vendor audits by maintaining complete, accurate, and traceable software records.
• Assist with software catalog governance and ensure approved software information remains accurate and current.
  

   

  Data, Governance, Reporting, and Process Improvement

• Reconcile asset data across ServiceNow, discovery platforms, procurement records, inventory sources, and supporting systems.
• Monitor and improve asset data completeness, accuracy, consistency, and timeliness.
• Create and maintain reports, dashboards, metrics, and KPIs for inventory health, lifecycle performance, compliance, utilization, reclamation, and cost optimization.
• Investigate data exceptions, identify root causes, and coordinate corrective actions with appropriate stakeholders.
• Support audit readiness by maintaining reliable records, evidence, documentation, and repeatable controls.
• Document and maintain standard operating procedures, process flows, work instructions, and governance standards.
• Participate in ServiceNow enhancements, workflow improvements, integrations, automation, and continuous improvement initiatives.
• Provide customer-focused support for asset-related questions, requests, and escalations.

Required Qualifications

• Associate or bachelor’s degree in Information Technology, Business, Supply Chain, Finance, or a related field, or an equivalent combination of education and relevant experience.
• Experience in IT Asset Management, Hardware Asset Management, Software Asset Management, inventory management, procurement, IT operations, service management, or a related discipline.
• Working knowledge of hardware lifecycle management, inventory controls, reconciliation, chain of custody, and asset data-quality practices.
• Working knowledge of software licensing concepts, entitlements, deployments, allocations, contracts, renewals, compliance, and license optimization.
• Experience using ServiceNow ITAM, CMDB, ITSM, or a comparable asset management platform.
• Proficiency in Microsoft Excel and the ability to analyze, reconcile, and present operational data.
• Strong analytical, problem-solving, organizational, documentation, and time-management skills.
• Excellent written and verbal communication skills, with the ability to work effectively across technical and business teams.
• Ability to manage multiple priorities while maintaining accuracy, confidentiality, and attention to detail.

Preferred Qualifications

• Experience with ServiceNow Hardware Asset Management Professional and/or Software Asset Management Professional.
• Experience with discovery and endpoint management tools such as Microsoft Intune, Configuration Manager, or Jamf.
• Knowledge of IT Asset Management, ITIL, software licensing, compliance, audit, and governance practices.
• ITIL Foundation, Certified IT Asset Manager (CITAM), Certified Hardware Asset Management Professional (CHAMP), Certified Software Asset Manager (CSAM), or comparable certification.
• Experience supporting vendor management, contract administration, procurement, financial analysis, or technology cost optimization.
• Asset lifecycle management
• Data analysis and reconciliation
• Governance and compliance
• Process documentation and improvement