Support Engineer, MLDS

Vacancy details
ITSM
Support Engineer
Middle
Bulgaria, 
Colombia, 
Croatia, 
Poland, 
Portugal, 
Spain, 
Ukraine
Remote

What project we have for you

Our client, a leading autonomous vehicle company, is at the forefront of the mobility revolution. They are redefining transportation with cutting-edge self-driving technology designed to make travel safer, more reliable, and sustainable. Their team is developing fully autonomous vehicles that harness the power of artificial intelligence, advanced sensors, and machine learning to navigate the complexities of urban environments seamlessly.

As a Support Engineer, you’ll join a world-class team of innovators and collaborate with some of the brightest minds in the industry. Here, you’ll tackle exciting challenges that are transforming transportation and help build high-impact software solutions to advance their mission of creating fully autonomous vehicles.

What you will do

  • First line of triage. Specifically to monitor support channel and tag
    threads with support team name if one is missing. Help build up a
    knowledge base so we can more accurately first line triage issues as time
    goes on.
  • Following a run book, answering questions, or performing safe/pre-approved
    actions to resolve on-call issues.
  • Contribute to building and enhancing the knowledge base to improve the
    accuracy and efficiency of first-line triage over time.
  • Help develop and refine the run book by documenting effective solutions
    and procedures discovered through on-call experiences.
  •  Follow up with on-call FTE engineers on issues vendors can’t solve.

What you need for this

  • 2+years in a technical support or IT support role 
  • A degree or commercial experience in Information Technology, Computer Science, or related field. 
  • Proven commercial experience of at least 1+ year with one or few technologies, like APIs, SQL, bash ,python
  • Basic knowledge of server hardware, software, and operating systems. 
  • Understanding of ITIL principles and practices. 
  • Has a good command of Incident Management 
  • Proven experience in troubleshooting and problem resolution. Ability to analyze complex technical issues 
  • Experience with IT support flows and escalation processes 
  • Experience with help desk software like Jira, Confluence, Zendesk, or Freshdesk. 
  • Familiarity with PagerDuty incident management tool
  • Ability to work independently and manage multiple tasks. 
  • Good analytical and problem-solving skills. 
  • Good time management and prioritization skills. 
  • Strong communication and customer service skills. 
  • Eagerness to help and provide service to users. 
  • Stress-resilient, capable of handling customer queries calmly. 
  • Excellent communication skills, including fluency in English. 
  • An enthusiastic attitude towards learning new technologies and methodologies 
  • Able to adapt to dynamic environments, keep up with the Client’s requirements 

Nice to have: 

  • Experience with Cloud Platforms(GCP)

What it’s like to work at Intellias

At Intellias, we are committed to being an equal opportunity employer, fostering equity, diversity, and inclusion. We welcome and celebrate the differences of all qualified applicants. Join Intellias for a career where your unique perspectives are not only valued but crucial to our success.

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