Strong Middle Support Engineer L1/L2 (APAC time)

Vacancy details
ITSM
Support Engineer
Strong Middle
India, 
Malaysia, 
Philippines, 
Taiwan
Remote

Explore the future of FinTech! With superb engineering, we help the finance industry to change just in one click! Join the global Intellias team to develop top-of-the-line solutions for the world’s leading FinTech companies.

What project we have for you

Our client is a big international bank ranked in TOP-20. The Data Platform is a distributed, high redundancy, high throughput global distribution platform for mission-critical financial data. It provides best-in-class reference data delivery across all of Company’s businesses, supporting more than 400 internal client applications. The Platforms ensure that data delivery is fast, secure, fault-tolerant and always available while providing high flexibility for integrations between disparate systems and extensive customizability for subscribing to data events.

What you will do

  • Provide technical and business support for Production applications within agreed SLA and as per incident priority
  • Possess strong understanding of ITIL concepts and execute them with minimum supervision
    Incident Management:
  • Monitor the incident queues, mailbox & work through client reported issues & alerts
  • Drive the high priority incidents until the issue is resolved/mitigated
  • Handle the clients escalations & manage the expectations by assessing the business impact
  • Problem Management:*
  • Document the recurring issues in problem records.
  • Follow-up with tech partners for timely resolution
  • Follow the post-mortem, RCA practices and establish corrective actions to avoid recurrence
    Change Management:
  • Exercise production changes by carefully reviewing the tickets, and provide review and sign-off
  • Accept and perform the change activities (checkouts, config) to help tech teams with change implementation
  • Possess solid understanding of batch processing. Grasp the business workflows to establish the point of failures & resolution
  • Perform application checkouts, continuous monitoring, and regional handover.
  • Develop and maintain support documentation in the form of Runbooks, KB articles etc.
  • Drive monitoring, stability, efficiency and effectiveness improvements for production platform and application
  • Keep the management upraised with the current state of business and effectively communicate with all relevant stakeholders
  • While working with other regional teams, act as regional SME to senior stakeholders and /or other team members

What you need for this

Required Skills:

  • Commercial experience 4+ years
  • Experience with Unix/Linux, Shell scripting skills & RESTful Services Oracle & MongoDB
  • Experience with Monitoring tools, preferably ITRS Geneos, AppDynamics
  • Log Aggregation tools: ELK, Splunk, Grafana

Nice to have:

  • Programming Language: Java/Python
  • Middleware: MQ, Kafka, Solace
  • ITSM tools: ServiceNow, Jira, Salesforce
  • Build & Deployment: uDeploy, Jenkins, Maven Scheduling Tools: AutoSys
  • Database: Mongo OpsManager, Oracle Enterprise Manager
  • Containerized platforms: Administration of Red Hat OpenShift, Docker or Kubernetes

Qualifications:

  • Experience overseeing group of critical applications, preferably in financial domain
  • Experience configuring or supporting business applications on Unix platform
  • Experience with some programming languages and willingness/ability to learn
  • Experience identifying the gaps in application monitoring, preferably in ITRS ActiveConsole & AppDynamics Demonstrated troubleshooting & analytical skills. Experience of problem Management Tools.
  • Issue tracking and reporting using tools (ServiceNow, Jira, Confluence)
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Demonstrated the ability and willingness to collaborate with global teams, occasionally on the weekends

What it’s like to work at Intellias

At Intellias, we are committed to being an equal opportunity employer, fostering equity, diversity, and inclusion. We welcome and celebrate the differences of all qualified applicants. Join Intellias for a career where your unique perspectives are not only valued but crucial to our success.

At Intellias, we are committed to being an equal opportunity employer, fostering equity, diversity, and inclusion. We welcome and celebrate the differences of all qualified applicants. Join Intellias for a career where your unique perspectives are not only valued but crucial to our success.

Skills

Openshift
Oracle
Unix/Linux

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