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Vacancy details
DevOps Engineering
ServiceNow Engineer
Senior
Bulgaria, Croatia, Poland, Portugal, Ukraine
Remote
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Intellias helps retailers deliver consistent, omnichannel experiences through technology. Join us to develop scalable solutions that drive performance and customer value
What project we have for you
Lead the design and delivery of ServiceNow SecOps solutions, focusing on Vulnerability Response, Security Incident Response, and GRC capabilities. Drive platform architecture, integrations, automation, and governance while ensuring scalable, secure, and upgrade-safe solutions aligned with ServiceNow best practices.
What you will do
Lead the design, configuration, and enhancement of ServiceNow SecOps, with primary focus on Vulnerability Response (VR) and Security Incident Response (SIR).
Own end‑to‑end solution delivery for SecOps workflows, including intake, correlation, prioritization, remediation, and reporting.
Design and support GRC capabilities such as Policy & Compliance, Risk Assessment, TPRM, BIA, and BCM, ensuring traceability across risks, controls, and issues.
Act as an independent solution designer, driving architecture decisions aligned with ServiceNow best practices and scalable platform design.
Review business and security requirements to ensure a configuration‑first approach, challenging unnecessary customization and minimizing technical debt.
Implement integrations with security tools (e.g., tenable, etc ) and leverage Flow Designer, Playbooks, and IntegrationHub for automation.
Develop high‑quality, upgrade‑safe solutions using scripting only where required, adhering to ServiceNow development standards.
Ensure effective use of CMDB and CSDM alignment to enable accurate risk and vulnerability prioritization.
Collaborate with Security, Risk, Compliance, and Audit stakeholders to translate domain requirements into platform solutions.
Provide technical leadership, support platform governance, and ensure solutions are secure, compliant, performant, and audit‑ready.
Collaborate with cross-functional teams to gather, refine, and document requirements (user stories).
Maintain and update technical documentations for the implemented features/improvements.
Contribute to building standardized processes and reusable solutions.
Support testing activities including UAT and defect resolution.
What you need for this
Need to have atleast 5+ years of experience working with the ServiceNow platform
Proven solution architecture ownership for ServiceNow SecOps & GRC, designing end‑to‑end workflows using a configuration‑first, upgrade‑safe approach aligned to ServiceNow best practices.
Deep integration and automation expertise, including vulnerability scanners, SIEM tools, IntegrationHub, Flow Designer, Playbooks, and scripting only where strictly necessary.
Basic understanding of ITIL concepts and practices
Excellent communication and interpersonal skills, including documentation skill as well.
Ability to work collaboratively in a team environment
What it’s like to work at Intellias
At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.
We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.
