Senior L3 Support Engineer

Vacancy details
ITSM
Support Engineer
Senior
Ukraine
Remote

Dive deep into Digital! For 20 years Intellias has been developing top-tier digital solutions for the world’s leading companies, keeping them in line with the latest technology trends. Join in and provide innovations for the future!

What project we have for you

Our team is growing and we’re looking for a Tier 3 Engineer to join our talented R&D team.
Our client provides a property management software product and support services for the $100 billion Airbnb and vacation rental market.
We are using the latest technologies and frameworks, Node.js and Mongo on the server-side and React on the client-side. We promote continuous learning and are open to learning and implementing new things all the time.

What you will do

  • Responsible for escalating technical issues, that could not be resolved by Tier 1 & 2 Support, to Product Assessment and/or Software Development.
  • Working alongside our R&D teams to analyze complex Product malfunctions.
  • Be the technical focal point to our customer facing teams and develop tools that will assist them in their work.
  • Work in a high pressure, dynamic environment that is growing and changing often.

What you need for this

  • 2+ years experience as a tier 3 engineer or a similar position.
  • Experience with logs search and analysis in apps like Coralogix/Kibana/Opensearch.
  • Ability to troubleshoot in a large-scale environment.
  • Strong analytical and problem-solving skills.
  • Experience with REST API, Postam.
  • Experience with SaaS systems.
  • Excellent people skills.
  • Fluent in English in at least Upper-Intermediate.

Nice to have:

  • Experience with databases, especially noSQL/MongoDB.
  • Familiar with JSON.

What it’s like to work at Intellias

At Intellias, we are committed to being an equal opportunity employer, fostering equity, diversity, and inclusion. We welcome and celebrate the differences of all qualified applicants. Join Intellias for a career where your unique perspectives are not only valued but crucial to our success.

Skills

API
English
kibana
Postman
Tier3_Support

Have not found the most
suitable position
yet?

Leave your resume and we will select a cool option for you.
Good news!
Link copied
Good news!
You did it.
Bad news!
Something went wrong. Please try again.