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Workforce Manager
Senior Manager
Bulgaria, Canada, Croatia, Cyprus, Egypt, Germany, India, Japan, Malta, Poland, Portugal, Saudi Arabia, Spain, Ukraine, United Arab Emirates, United Kingdom, United States
Remote
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We are seeking an experienced Change Management Lead to drive organizational adoption and business readiness for a large-scale AI-powered Omnichannel Engagement transformation within a global healthcare environment.
This role will be instrumental in enabling the successful adoption of new operating models, AI-enabled workflows, data-driven decision making, and omnichannel engagement capabilities across Marketing, Commercial, Data, and Technology organizations. The ideal candidate combines strong enterprise transformation leadership, stakeholder influence, communications expertise, and experience leading change in complex, matrixed organizations.
What project we have for you
The program aims to establish an AI-powered Omnichannel Engagement Platform that connects data, content, channels, and customer interactions into a coordinated intelligence layer.
The initiative will transform how healthcare professionals, patients, and commercial teams engage across digital and human channels by leveraging AI, advanced analytics, customer intelligence, and next-best-action recommendations.
The Change Management Lead will ensure that organizational adoption keeps pace with technology transformation and that business stakeholders successfully transition to new ways of working.
What you will do
- Develop and execute the overall Change Management Strategy for the Omnichannel AI transformation
- Assess organizational readiness, adoption risks, and stakeholder impacts across business functions
- Build and maintain stakeholder engagement and executive sponsorship plans
- Design and execute communication strategies that clearly articulate transformation vision, benefits, and progress
- Lead organizational impact assessments and change readiness evaluations
- Develop training, enablement, and adoption programs for business users and leadership teams
- Establish change champion networks across Marketing, Commercial, Analytics, and Technology organizations
- Define and track adoption KPIs, business readiness metrics, and value realization indicators
- Partner closely with Executive Program Lead, Data Strategy SME, Product, Data, and Engineering teams
- Support operating model evolution and AI-enabled workforce transformation initiatives
- Ensure sustainable adoption and long-term behavioral change across impacted teams
What you need for this
- 10+ years of experience leading enterprise change management and business transformation programs
- Proven experience supporting Digital, Data, AI, CRM, MarTech, or Commercial Transformation initiatives
- Strong knowledge of change management frameworks (Prosci, Kotter, ADKAR or equivalent)
- Experience developing enterprise communication, engagement, and adoption strategies
- Demonstrated success influencing senior executives and cross-functional leadership teams
- Experience working within highly regulated industries (Healthcare, Medical Devices, Pharma, Life Sciences, Financial Services)
- Exceptional stakeholder management, facilitation, and communication skills
- Bachelor’s degree required
Will be a plus:
- Healthcare or MedTech industry experience
- Experience supporting AI, GenAI, Agentic AI, or Data Platform transformations
- Prosci certification
- Experience supporting global organizations across multiple regions
What it’s like to work at Intellias
At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth.
We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law.
We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.
